What kind of wood are your grandfather clocks and cuckoo clocks made of?
Our cherry finish clocks are made of linden wood and our oak finish clocks are made of ash. They come finished nicely.
What kind of movements do your grandfather clocks have in them?
They have dependable 31 day key-wind movements. You wind then once per month. They are totally mechanical and are NOT battery operated. The movement is driven by the springs you wind instead of the weights. The chimes are created by two hammers hitting two chime pin rods. It is hard to beat these dependable movements.
Do the pendulums swing on your grandfather clocks?
Of course they do… our grandfather clocks are real pendulum clocks. If you stop the pendulum from swinging the clock stops.
Do your grandfather clocks have a night time shut off switch for the chime?
No, our grandfather clocks do not have a shut off switch. The tone is however very pleasant.
Should I measure the spot I want the Grandfather Clock to stand?
Yes, definitely. Leave an area a few inches larger than the actual Grandfather Clock measurements. This will allow for cleaning and up-keep of your beautiful new timepiece.
What if my grandfather clock arrives with some shipping damage?
In the unfortunate event that you receive your grandfather clock and it has been damaged in transit you should contact us as soon as possible and we will ask you some questions to find out what part is damaged. We will either send you out a replacement part the within 48 business hours or if it is not repairable we will have your clock picked up and send you a replacement. Because they are packed well only 2% of our clocks arrive with shipping damage. This means that 98 out of 100 arrive in perfect order.
Do your grandfather clocks have a warranty?
You bet they do. Your grandfather clock has a one year warranty. If you have a problem with your clock, just contact us and if it is defective we will repair or replace it.
Why are your grandfather clocks priced so cheap?
Our Grandfather Clocks are packed un-assembled. You complete the process by inserting a few screws. This allows us to lower our assembly costs and shipping costs. We also deal in lower profit margins, so you get high quality, but not a high price.
How long will it take for me to receive my grandfather clock?
We will ship your grandfather clock within 72 hours. Depending on where you live, it will take 1 to 5 business days for delivery. We strive to have your order filled, and our shipments out as quickly as possible.
Is there any assembly once I receive my grandfather clock?
Yes, but it won’t take long, and it is truly simple. The only tool needed is a Philips screwdriver to insert 8 machine screws. It will not take you more than 10 minutes from start to finish. There are excellent instructions, and if you have any problem, or questions our telephone number is listed on the “Contact Us” page of our site. We will be glad to assist you. We pack our clocks this way for safe shipment, and so we can have them delivered by UPS, and not a freight truck that would then cost a few hundred dollars for delivery. There is nothing technical about the assembly and set up. All technical parts pertaining to the clock head and clock movement are pre-assembled and require no further attention.
What if I receive my clock and decide to return it, do you have a return policy?
Yes, the link to our Store Policies includes our Return Policy. Returns will only be accepted in the event of (1) damage in transit, or (2) a defective part or parts.
Will I be able to reach a real person on the phone if I need help or have a question?
We take this very seriously. We try to have at least one person available to answer questions and help if needed. In the rare event you do have to leave a message, we will return your call as soon as we can, depending on the Time Zone. We do not screen calls or hide behind answering machines and do not like companies who do. You need to know that if there is a problem with your purchase after you receive it that you will be able to get the help you need. We’re here for you if you need us.
How much is shipping going to cost me for a grandfather clock?
We believe in keeping things simple, so the shipping charge is included in the price. This includes shipping to any destination in the 48 Continental United States.
When ordering online is my credit card and order information secure?
Most definitely. You can choose to order by several methods, one of which is credit card. We will not and would not compromise your personal or payment information.
How can I get a tracking number for my order?
Once you place your order give us about 24 hours, and then contact us at firstname.lastname@example.org or go the Contact Us page and fill out the form, or you can call us directly at 815-388-9236.
What if my grandfather clock does not strike the correct hour?
If the clock is new, allow it to operate for several hours before making any adjustments. If the strike is off, grasp the HOUR HAND ONLY (short hand) and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand (long hand) clockwise being sure to stop at each hour and half hour to allow it to go through its chiming process.